Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition you received it, with its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at Hello@replaygoods.store. If your return is accepted, we’ll send instructions for how and where to send your package. Items sent back without first requesting a return will not be accepted. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is damaged, defective, or incorrect so we can make it right.

One-of-one and non-returnable items

Each Replay.Goods cassette wallet is handmade and may include the original signs of age shown in its product photographs. Custom or personalized orders, final-sale items, and gift cards cannot be returned. Contact us before ordering if you have questions about a specific piece.

Exchanges

Because many pieces are one of a kind, an identical replacement may not be available. The fastest way to exchange an eligible item is to return it after approval and place a separate order for the item you want.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without justification, subject to applicable law. The item must be unused and in the same condition received, with its original packaging and proof of purchase.

Refunds

We’ll notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card company may need additional time to post it. If more than 15 business days have passed since approval, contact Hello@replaygoods.store.